FAQs & fees
The answers parents ask us for most. Anything else, just ask.
How much is a consultation?
The standard consultation is payable at reception. We accept cash (USD or ZWG), EcoCash and card swipe. Review visits within 7 days are discounted. Please confirm current rates with reception when you arrive.
Do you accept medical aid?
Medical aid acceptance differs between our two clinics. Please call the clinic you are visiting to check your scheme.
What should I bring?
- Your child's health card or vaccination record
- Your medical aid card, if you have one
- Any medication your child is taking
- A referral letter, if you have one (we ask for one for children aged two and over)
When should my newborn first be seen?
Within one to two weeks of birth. Bring the hospital discharge summary and the health card. Newborns are prioritised in the morning session.
Do I need to book for vaccinations?
No — vaccinations are walk-in during vaccine hours. See Locations & hours for each clinic's times.
Can brothers and sisters be seen together?
Yes. Add each child when you book. Two children share the usual half-hour; three or more are booked for an hour.
How do I cancel or change a booking?
Message us on WhatsApp and type menu, then choose your booking. You can also call the clinic. Your booking reference is in your confirmation message.
Can I get my child's test results on WhatsApp?
Yes, if you opt in. We only send results to parents who have chosen to receive them, and only to your registered number. You can turn this on or off from the WhatsApp menu at any time.
Do you do home visits?
Yes, for families who cannot travel. Home visits are $300, cash only — medical aid is not accepted. Mornings 06:00 – 07:30 or afternoons 16:30 – 20:00. Request one on WhatsApp and reception will call you back to agree a time.